John Lawrence of Selene Finance sat down with DS News to discuss the priorities of mortgage servicers on the other side of COVID-19.
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Rising to the Occasion
From regulatory scrutiny to the changing needs and preferences of borrowers, mortgage servicers have a lot on their plate in 2022. A pair of recent Five Star webinars examined the best ways forward.
Read More »Last Chance to Register: Taking an Empathetic Approach to Forbearance
On Wednesday, the Five Star Institute presents its webinar focused on how the "human touch" in the forbearance process can promote customer loyalty for life.
Read More »The Week Ahead: Balancing Tech With the Human Touch
On February 16, the Five Star Institute will present a complimentary webinar focusing on how an empathetic approach to the forbearance process can promote customer loyalty.
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