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Tag Archives: Servicers

Consumer Complaints to CFPB Nearly Double in 2013

According to new data offered by the CFPB, complaint volume last year totaled 163,700, an 80 percent increase from the 91,000 recorded complaints in 2012. Including this year, the bureau has received more than 310,000 complaints to date. The leap in volume underscores the challenges that still remain despite the progress made by financial industries in the last few years.

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Fannie Mae Increases Fines for Late or Inaccurate Reporting

Fannie Mae announced it has revised its maximum fee assessment for servicers that submit late or inaccurate loan reporting. Fannie Mae fines servicers in order to recoup the losses and damages that result from servicing breaches, "including reimbursement for Fannie Mae's internal administrative costs in tracking, reporting, and correcting these errors."

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Fannie Mae Names First Five STAR Servicer

For the first time ever, Fannie Mae has named a five STAR winner. On Wednesday, Fannie named Cincinnati-based Fifth Third Bank its sole Five STAR designee for the bank's achievements as a mortgage service provider throughout 2013.

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HAMP Anniversary Brings Mortgage Rate Increases

As the Home Affordable Modification Program (HAMP) reaches its five-year anniversary, some HAMP loans, including Fannie Mae HAMP loans, will begin to experience an increase in mortgage rates. When loans were modified, they were provided a below-market rate to help struggling homeowners. The rate was good for a set period of time, often five years, which makes HAMP's anniversary bittersweet for some homeowners who will now face rising interest rates.

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Regulator Voices Worries on Growth of Non-Bank Servicers

The New York regulator who put a hold on Ocwen’s latest mortgage servicing rights (MSR) deal with Wells Fargo expressed on Wednesday his concerns about the rapid growth of non-bank servicers in the industry—and his belief that regulators should step in when necessary.

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FHFA Report Finds Lack of Compliance; Oversight

The Federal Housing Finance Agency (FHFA) Office of the Inspector General (OIG) released a report Wednesday, outlining conclusions drawn from a study done on the Servicing Alignment Initiative (SAI). The assessment of servicers provided by the FHFAOIG was far from glowing, citing specific areas of improvement for servicers of Government-Sponsored Enterprise (GSE) mortgages, specifically those who service Fannie Mae and Freddie Mac.

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