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Servicers should expect a “tidal wave” of distressed borrowers seeking help as forbearance plans expire. Having systems in place to handle a rapid increase in grievances will be crucial.
Read More »A Different Outlook: Complaints as Opportunities
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Author Archives: Zaid Sheriff
Zaid Shariff is VP—Head of Solution Design and Product Implementation for SLK Global Solutions, a provider of digital platforms and business process management solutions to the banking, mortgage, and financial services industries. Shariff has more than 12 years' experience performing QC, compliance testing, and internal audits for financial services companies. His past roles include AVP in Charge of Internal Audits at Mr. Cooper and Risk and Controls Audit Manager for Nationstar Mortgage. Shariff can be reached at [email protected].