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Fannie Mae Spotlights High-Performing Mortgage Servicers

Fannie Mae announced the 2022 Servicer Total Achievement and Rewards™ (STAR™) Program results, recognizing 22 mortgage servicers for competency, capacity, and overall performance. For more than a decade, Fannie Mae’s STAR Program has identified high-performing mortgage servicers that align with Fannie Mae’s business goals and demonstrate leading practices across the mortgage service industry.

“We applaud the 2022 STAR Program recipients’ efforts to enable greater access to affordable and sustainable homeownership,” said Cyndi Danko, SVP and Single-Family Chief Credit Officer, Fannie Mae. “By providing mortgage assistance and long-term solutions for struggling homeowners, the 2022 STAR Program servicers have been essential partners in Fannie Mae’s journey to knock down housing barriers for people across the country.”

Since 2011, the STAR Program has facilitated broad and lasting improvements across the industry by promoting servicing knowledge and excellence. Fannie Mae's commitment to homeownership, the mortgage industry, continuous improvement, and customer satisfaction are strengthened in cooperation with the dedicated efforts of Fannie Mae’s servicing partners. For the 2022 program year, mortgage servicers were eligible for the STAR Performer recognition based on the results of the Servicer Capability Framework and STAR Performance Scorecard.

The 2022 STAR Program recipients include:

General Servicing 

  • Bank of America, N.A.
  • Flagstar Bank, N.A.
  • Freedom Mortgage Corporation
  • M&T Bank Corporation
  • PHH Mortgage Corporation
  • PNC Financial Services Group, Inc.
  • Provident Funding Associates, L.P.
  • Regions Bank

Solution Delivery

  • Mr. Cooper
  • New American Funding
  • U.S Bank, N.A.

General Servicing and Solution Delivery

  • Arvest Bank
  • Colonial Savings, F.A.
  • Fidelity Bank National Association
  • Guild Mortgage
  • JPMorgan Chase Bank, N.A.
  • PennyMac
  • Rocket Mortgage, LLC
  • RoundPoint Mortgage Servicing Corporation
  • Rushmore Loan Management Services
  • Truist Bank
  • Wells Fargo Bank, N.A.

About Author: David Wharton

David Wharton, Editor-in-Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in Journalism. Wharton has nearly 20 years' experience in journalism and previously worked at Thomson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. He can be reached at [email protected].

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