The STAR Program, which was initiated by Fannie Mae in 2011, is a performance management and recognition program designed to define industry standards and leading practices and seeks to provide a consistent methodology for measuring servicer performance, as well as identifying and recognizing Fannie Mae’s highest-performing servicers.
Guild Mortgage received the recognition for General Servicing, and marks the first time that the mortgage company received a STAR award. “Guild continues to grow its servicing business at record rates while maintaining our personal touch and commitment to customer service,” said Mary Ann McGarry, President, and CEO of Guild Mortgage. “Everyone at Guild can be proud to be honored among Fannie Mae’s leading servicers.”
Guild recorded $38.6 billion in servicing volume and 190,672 loans serviced in 2017, up 28.6 percent from $29.9 billion and 155,129 loans serviced at the end of 2016. The portfolio included FHA loans, $10.4 billion, or 27 percent; VA, $4.7 billion, or 12.3 percent; and conventional, $23.4 billion, or 60.7 percent.
Guild also achieved a record in purchase loan volume in 2017, gaining 19.2 percent to $12.7 billion, up from $10.7 billion in 2016. The company reached near-record overall loan volume of $15.94 billion for the year.
“Our partnership with Fannie Mae allows us to continue to offer different loan options and help more customers achieve their dream of homeownership,” said Jim Madsen, EVP, Loan Administration at Guild Mortgage. “We are fortunate for the outstanding support they provide us and are grateful for this honor.”
A top-10 national lender by purchase loan volume, Guild offers first-time homebuyers a wide range of loan options and personalized service. Its mortgage loan officers can serve the needs of any homebuyer, from helping first-time homebuyers achieve homeownership, often through government loan programs, to jumbo home loans. Guild also specializes in helping active duty and retired military personnel to secure VA loans, with 100 percent financing and flexible qualifying standards.