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Tag Archives: Borrowers

‘Improving Transparency and Accountability at CFPB’


In April, CFPB Acting Director Mick Mulvaney had recommended steps to improve the “transparency and accountability” at CFPB. Here’s what the Financial Services Committee discussed at a hearing on Wednesday on these reforms.

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Where is the Mortgage Industry Headed in 2018?

low income households

Customer service will be key to any innovation in the mortgage and servicing space according to a report. What are the other trends shaping the industry this year?

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Creating the Right Mortgage Team

Click through to learn about the role of digital tools and collaboration to recruit and build a proactive, performance-oriented team of loan officers.

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Building a Playbook for the Future

Tim Neer, SVP and Director of Loan Servicing at Colonial Bank on the need to adopt the technology to an ever-changing landscape and utilizing the lessons learned during the crisis to prepare for the future. Editor’s Note: This feature originally appeared in the May issue of DS News, out now.

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Finding the Right Balance in Servicing Technology

Servicers and lenders must differentiate their digital offerings and create customer experiences that are in line with increasing technology standards. Here’s why.

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Interesting Trends in Forbearance

As borrowers continue to make payments on time, the first quarter saw serious delinquencies shrinking for the 19th consecutive quarter. Here’s what impacted this otherwise declining trend.

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