Tag Archives: Consumer Financial Protection Bureau

New research from the CFPB revealed that when consumer reporting companies and furnishers fail to investigate disputed information, consumers are left paying higher interest rates and face greater difficulty finding housing, employment, and more.

A three-judge panel of the 5th U.S. Circuit Court of Appeals ruled in a case brought by a payday lending group against the CFPB's 2017 payday lending rule, resulting in the court's decision to deem their funding structures unconstitutional.

Rohit Chopra outlines recent efforts of the CFPB in Semi-Annual Report, and addresses measures to keep tech at the forefront of the Bureau’s objectives.

A criminal London Inter-Bank Offered Rate (LIBOR) rate-setting conspiracy that implicated major international banks has resulted in the Consumer Financial Protection Bureau (CFPB) finalizing a rule to transition away from the LIBOR interest rate index for all consumer financial products starting in 2022.  The rule establishes how creditors must select replacement indices for existing ...

Delivering a great customer experience has become more challenging than ever. Stephen Staid of Sourcepoint discusses how to empower call centers and associates with technology that ensures every borrower interaction is a positive one.

As Halloween approaches—right in the middle of wildfire and hurricane season—servicers are bracing for more tricks than treats. In most cases, however, there’s a better way to prepare.

Kraninger served as the Bureau's leader since December 2018. Here’s what her departure means, and what potentially what to expect from President Biden’s CFPB director nominee, Rohit Chopra.

The CFPB announced nearly a half-dozen new leadership additions, including a new Deputy Chief of Staff and more. Click through to learn the details.

CFPB Director, Kathy Kraninger answered some tough questions from ranking members and Chairwoman Maxine Waters at the House Committee Hearing on the Bureau’s Semi-Annual Report. Here’s what she had to say.

If and when the current economic boom takes a downward turn, servicers will need to rely on three critical elements to help support their loss mitigation efforts: data, technology, and people. Editor’s note: This feature originally appeared in the February issue of DS News, out now.