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Tag Archives: Consumer Financial Protection Bureau

CPFB Issues New Rule on LIBOR-Linked Accounts

A criminal London Inter-Bank Offered Rate (LIBOR) rate-setting conspiracy that implicated major international banks has resulted in the Consumer Financial Protection Bureau (CFPB) finalizing a rule to transition away from the LIBOR interest rate index for all consumer financial products starting in 2022.  The rule establishes how creditors must select replacement indices for existing ...

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Empowering Call Centers in the Digital Age

Delivering a great customer experience has become more challenging than ever. Stephen Staid of Sourcepoint discusses how to empower call centers and associates with technology that ensures every borrower interaction is a positive one.

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Kraninger Resigns as CFPB Director

Kraninger served as the Bureau's leader since December 2018. Here’s what her departure means, and what potentially what to expect from President Biden’s CFPB director nominee, Rohit Chopra.

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Unlocking Loss Mitigation

If and when the current economic boom takes a downward turn, servicers will need to rely on three critical elements to help support their loss mitigation efforts: data, technology, and people. Editor’s note: This feature originally appeared in the February issue of DS News, out now.

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