Tag Archives: mortgage servicing

The use of APIs and web applications will go a long way in improving the customer experience. This piece originally appeared in the August edition of DS News.

Borrowers are overall more satisfied with their mortgage servicers than they were a year ago, but the pandemic has spotlighted areas of improvement.

Increasing forbearance rates are challenging servicers to keep up with concerns ranging from compliance to staffing to the use of subservicers. Editor's note: This story originally appeared in the June edition of DS News.

For mortgage lenders and servicers, the pandemic will prove to be a test of business continuity planning while managing process and regulatory changes in real time, all while maintaining fairness and compliance across all aspects of day-to-day operations.

In his new role, Nate Johnson will oversee the next wave of new mortgage technology and service products at SLK Global.

The CFPB found shortcomings in loss mitigation due diligence, HECM resolutions, and charging excessive late fees but also identified servicers’ resolutions of these issues.

Byrne joined Colonial in 2014 after serving as Director of Digital and Visual Media for the College of Media and Communication at Texas Tech University.

The servicing transaction worth $48 billion will give Mr. Cooper access to the Seterus mortgage servicing platform and assume some of its assets.

Default servicing costs have skyrocketed over the past decade, leaving servicers lost in a jungle filled with compliance overhead, complicated investor rules, and unfair penalties. Editor’s Note: This feature appeared in the November issue of DS News.

Here’s what a report revealed about the factors contributing to the ups and downs in mortgage balances and delinquency rates.