A complimentary DS News webinar examines what lies ahead for mortgage servicers as pandemic-fueled foreclosure and forbearance issues continue to hit the nation.
Read More »Forbearance Activity Ended 2020 on a Flat Note
New data published by the Mortgage Bankers Association (MBA) has determined the number of mortgages now in forbearance remained mostly flat at the tail end of December. According to the MBA’s latest Forbearance and Call Volume Survey, 5.53% of servicers’ ...
Read More »How to Streamline Mortgage Servicing
The use of APIs and web applications will go a long way in improving the customer experience. This piece originally appeared in the August edition of DS News.
Read More »Survey Examines Customer Satisfaction With Mortgage Servicers
Borrowers are overall more satisfied with their mortgage servicers than they were a year ago, but the pandemic has spotlighted areas of improvement.
Read More »Rising Tides of Economic Hardship
Increasing forbearance rates are challenging servicers to keep up with concerns ranging from compliance to staffing to the use of subservicers. Editor's note: This story originally appeared in the June edition of DS News.
Read More »Is Your Mortgage Servicing Program CARES Act-Compliant?
For mortgage lenders and servicers, the pandemic will prove to be a test of business continuity planning while managing process and regulatory changes in real time, all while maintaining fairness and compliance across all aspects of day-to-day operations.
Read More »SLK Global Appoints New Mortgage Business Leader
In his new role, Nate Johnson will oversee the next wave of new mortgage technology and service products at SLK Global.
Read More »CFPB Report: Loss Mit Problems and Servicer Solutions
The CFPB found shortcomings in loss mitigation due diligence, HECM resolutions, and charging excessive late fees but also identified servicers’ resolutions of these issues.
Read More »Colonial Savings Welcomes Drew Bryne
Byrne joined Colonial in 2014 after serving as Director of Digital and Visual Media for the College of Media and Communication at Texas Tech University.
Read More »Mr. Cooper Acquires IBM’s Seterus
The servicing transaction worth $48 billion will give Mr. Cooper access to the Seterus mortgage servicing platform and assume some of its assets.
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