Tag Archives: mortgage servicing

Due to a system test by one of its vendors, Mr. Cooper is working with banks and refunding customers whose accounts were hit with erroneous charges. 

The Housing Finance Policy Center’s latest Monthly Chartbook for February 2021 finds that governmental intervention and actions saved nearly 321,000 U.S. homeowners during the pandemic.

A complimentary DS News webinar examines what lies ahead for mortgage servicers as pandemic-fueled foreclosure and forbearance issues continue to hit the nation.

New data published by the Mortgage Bankers Association (MBA) has determined the number of mortgages now in forbearance remained mostly flat at the tail end of December. According to the MBA’s latest Forbearance and Call Volume Survey, 5.53% of servicers’ ...

The use of APIs and web applications will go a long way in improving the customer experience. This piece originally appeared in the August edition of DS News.

Borrowers are overall more satisfied with their mortgage servicers than they were a year ago, but the pandemic has spotlighted areas of improvement.

Increasing forbearance rates are challenging servicers to keep up with concerns ranging from compliance to staffing to the use of subservicers. Editor's note: This story originally appeared in the June edition of DS News.

For mortgage lenders and servicers, the pandemic will prove to be a test of business continuity planning while managing process and regulatory changes in real time, all while maintaining fairness and compliance across all aspects of day-to-day operations.

In his new role, Nate Johnson will oversee the next wave of new mortgage technology and service products at SLK Global.

The CFPB found shortcomings in loss mitigation due diligence, HECM resolutions, and charging excessive late fees but also identified servicers’ resolutions of these issues.