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Bank of America Opens Customer Outreach Center in New England

In an effort to further serve financially troubled homeowners in New England, ""Bank of America Home Loans"":https://www9.bankofamerica.com/home-loans/overview.go has opened a new customer outreach center in Dedham, Massachusetts.


The new help center will serve customers in the Boston area and surrounding region. These at-risk borrowers will be able to schedule face-to-face meetings with Bank of America homeownership retention specialists who will


help determine customers' eligibility for the federal government's Making Home Affordable program or other Bank of America modification or foreclosure avoidance programs.

Services provided through the outreach center will expand upon the homeownership preservation efforts Bank of America already has in place in the New England area. A mobile team of Bank of America Home Loans associates has been working in Massachusetts since May, taking financial information, providing counseling, and beginning the mortgage modification process.

""While we have already assisted 13,000 Massachusetts homeowners with permanent modifications since January 2008, we recognize the need for additional outreach efforts in the area,"" said Glenda Gabriel, neighborhood lending executive for Bank of America Home Loans.

Moving forward, members of the new outreach center team will be deployed to other parts of New England. These Bank of America associates will also be available to help customers facing hardship with their auto, credit card, and personal loans.

About Author: Brittany Dunn


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